Frequently Asked Questions

Bookkeeping focuses on recording and organizing financial data, including tasks such as invoicing, billing, payroll and reconciling transactions. Accounting is the interpretation and presentation of that financial data, including aspects such as preparation for tax returns, auditing and analyzing performance.

A virtual bookkeeper provides bookkeeping services remotely, where you can share your financial information with them through various means such as online, cloud-hosted platforms, or locally on your computer. Depending on your preferred schedule for bookkeeping updates, we can offer daily, weekly, bi-monthly, monthly, quarterly, or annual services. The day before our scheduled update, you must submit all relevant documents related to bookkeeping, bills, and checks written.

Certainly! It's common for business owners to fall behind on their bookkeeping, even if they have been doing it themselves or have hired other help. As a new client, we conduct a comprehensive audit of your books and provide you with a report outlining the updates and cleanup required, if any, along with a quote and timeline. As we start working together, we will customize your chart of accounts and financial reports to suit your business's unique needs. We can also suggest upgrades to your systems and processes that integrate with our cloud-based approach.

No, we cannot prepare your taxes. It is recommended that a separate accountant, who specializes in tax preparation, handles this task. By doing so, you will benefit from the unique expertise of each professional and avoid overpaying for bookkeeping services.

At My Better Books, we work primarily with QuickBooks Pro software, including QuickBooks Online and QuickBooks Desktop. We provide training and ongoing support to our clients using QuickBooks.

The duration for which a company is required to retain its accounting books and records varies depending on the country where the business is registered. It usually ranges from 6 to 10 years.

Absolutely! We work remotely with all our clients and can communicate with you over phone or video calls. Regardless of where you are, as long as you have internet access, we can keep your books updated.

Yes, you will retain complete control over your business. A bookkeeper assists you by managing the financial details of your operation, allowing you to concentrate on expanding your business. All business decisions remain your responsibility.

Our services are priced based on the complexity, volume, and level of support your situation requires. We don’t use one-size-fits-all pricing because no two businesses (or individuals) are the same. During your free consultation, we’ll review your needs and provide clear next steps — with no obligation. If you’re looking for the cheapest option, we’re likely not the right fit. If you’re looking for dependable, clear bookkeeping done properly, let’s talk.

Because pricing without context creates confusion. Bookkeeping costs depend on factors like transaction volume, reporting needs, cleanup requirements, and system setup. Listing flat prices often leads to misaligned expectations — and we don’t believe in surprises on either side. A short conversation gives you far more clarity than a price list ever could.

Our team brings years of hands-on bookkeeping experience across multiple industries, with a strong focus on accuracy, consistency, and accountant-ready records. We use established systems, clear workflows, and plain-language communication so you always know where things stand. Our goal is simple: clean books you can trust and understand.

Yes. In fact, our work is designed to make your accountant’s job easier. We maintain organized, accurate records that are ready for year-end review, helping reduce back-and-forth and unnecessary accounting costs.

No. We are a bookkeeping firm. Our services focus on bookkeeping, budgeting support, spending analysis, and financial organization. We do not provide regulated financial, investment, or retirement planning services. That separation is intentional — and it keeps our work clear, compliant, and practical.

No. Messy books are common — and fixable. Whether you’re behind, disorganized, or unsure where things stand, we can help clean things up and put reliable systems in place moving forward. You don’t need perfect records to get started. You just need to start.

Some clients need ongoing support. Others need cleanup, setup, or clarity before moving forward on their own. We’ll talk through your situation during the consultation and recommend what actually makes sense — not what locks you into unnecessary services.

If you: • feel unsure about your numbers • avoid looking at your financial reports • only review your books at tax time • worry about missing something important You’re already overdue. Good bookkeeping isn’t about fixing problems later — it’s about preventing them early.

We work primarily with: • Small business owners • Contractors and service-based businesses • Self-employed professionals We also support individuals seeking clarity around personal finances and spending.

That’s exactly what the free consultation is for. The call is a conversation — not a commitment. We’ll help you understand where you stand and what your next best step is, even if that step isn’t working with us right now.

Start with a free consultation. We’ll review your situation, answer your questions, and outline clear next steps so you can decide how to move forward — confidently.